Food: 4*
Atmosphere: 2*
Value: 3*
Service: 2*
03/03/2023 Captain Hook Fish & Chicken
It was a Friday during Lent so we were looking for seafood takeout options to take to our son’s place for a late lunch. This place was right along the way, so we ordered ahead to pick it up on the way by. While I love trying new places and like to support small businesses, I feel that this place is going to need some management assistance to stay alive. For starters, my wife wasn’t able to order online through their website and was tricked into signing up with a contract with another company when she thought she was placing her order for the food. Therefore, she gave up and called in instead…and while taking our order, the order-taker suddenly stopped taking our order and proceeded to yell at one of the other employees.
Since we ordered ahead over the phone, I dropped my wife off at the door and waited outside with the vehicle running as I thought it would be a quick stop to pick up our food. After 15 minutes of waiting, I parked the vehicle and went inside to see what was going on with our order. My wife then informed me that the menu in the store was different than what she ordered based on what showed online. Beware that the in-store menu does not include beverages as is shown in their online menu and the prices are higher.
Once the food was finally finished and we got it to our son’s house, we found the food to be relatively good. The best part in my opinion was the Hush Puppies (see picture) with the Shrimp & Fries basket (see picture) also being tasty. We weren’t as impressed with the Fish & Fries basket (see picture), as the breading was very dry and cornmeal like, with little to no flavor or seasoning.
Bottom line is that the food was reasonable for a fast food restaurant, but the service is definitely not fast. Don’t expect that they will be organized enough to have your food ready if you call ahead – I’d order at the restaurant and make sure you have about 15 minutes available to wait for the food.
If you found this review helpful, please show your appreciation with a Like or a Follow.
Photos copyright: happyhourdesmoines.com & thefoodanddrinkguy.com
For the best Happy Hour and Food Specials in Des Moines, visit: happyhourdesmoines.com
Follow Happy Hour Des Moines:
Great Food & Drink Reviews by the Food and Drink Guy, visit: thefoodanddrinkguy.com
Follow The Food and Drink Guy: